These Terms of Service ("Terms") govern access to and use of AI Adoption Score, including ai-adoption-score.app and related dashboards, surveys, and services (together, the "Service"), provided by Ralabs ("Ralabs," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.
1. Who can use the Service
The Service is intended for business use. If you accept these Terms on behalf of an organization, you confirm you have authority to bind that organization, and "you" in these Terms refers to that organization as well as you individually.
2. The Service
AI Adoption Score helps organizations assess AI adoption across usage, skills, impact, culture, and vision, using surveys (such as the 360° AI Maturity Assessment, Quick AI Self-Evaluation, AI Anxiety Scale, and the other assessments described on our site), scoring, and dashboards. We may add, change, or remove features at any time.
3. Accounts
You're responsible for maintaining the confidentiality of your account credentials (including any Google account used to sign in) and for all activity under your account. Tell us right away if you suspect unauthorized use.
4. Customer data and survey responses
As between you and Ralabs, you (or the organization you represent) own the survey responses and other data submitted through the Service ("Customer Data"). You grant us a license to host, process, and analyze Customer Data solely to provide, maintain, and improve the Service, including generating aggregated, de-identified benchmarks. You're responsible for having the rights and, where required, the consents needed to submit Customer Data to the Service — including from the employees you invite to complete a survey.
5. Acceptable use
You agree not to:
- Use the Service to violate any applicable law or the rights of others;
- Attempt to access accounts, data, or systems you're not authorized to access;
- Reverse engineer, scrape, or interfere with the Service's normal operation;
- Use survey respondents' data for anything other than the purpose it was collected for.
6. Fees
Some features of the Service may require a paid plan. If you purchase a paid plan, pricing and billing terms will be presented to you at that time and form part of these Terms.
7. Intellectual property
Ralabs owns the Service, including our software, scoring methodology, and branding, excluding your Customer Data. Nothing in these Terms transfers any Ralabs intellectual property to you except the limited right to use the Service as intended.
8. Confidentiality
Each party will protect the other's confidential information with the same degree of care it uses for its own similar information, and at least reasonable care, and will use it only as needed to perform under these Terms.
9. Disclaimers
The Service, including any score, benchmark, or recommendation it produces, is provided "as is" for informational purposes. It is not professional, legal, or HR advice, and we make no warranty that it is error-free, uninterrupted, or fit for a particular purpose.
10. Limitation of liability
To the maximum extent permitted by law, Ralabs will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Service.
11. Termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms and don't fix the breach after reasonable notice, or if required by law.
12. Governing law
These Terms are governed by the laws of [governing law jurisdiction to be confirmed], without regard to conflict-of-law principles.
13. Changes to these Terms
We may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, provide additional notice.
14. Contact us
Questions about these Terms? Email [email protected] or visit ralabs.org.